customer engagement

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  1. Eight Ways to Exceed Expectations

    It’s finally October, quite possibly the most magical and sometimes spooky time of the year. For this weeks post, we’ve decided to pay homage to one of our favourite fantasy books: Harry Potter! If you’re a big fan of the series, the first thing that will come to your mind when seeing “exceeds expectations” is flashbacks to the Ordinary Wizarding […]

  2. Beginners guide to Tweetchatting

    As with so many other parts of the web, social media is ever-changing, always adapting. For lots of people in the industry, this is what they love about working with the internet, for others, it’s a downright frustration. The part that always stays the same however is the importance of engaging. We’re not necessarily talking about your Twitter analytics here […]

  3. Does email marketing work?

    I‘m often asked this question by people I meet at events. It’s also not rare for it to pop up during conversations with clients new and old alike. I’d imagine this is because it can be difficult to grasp some of the less tangible benefits of email marketing and to spot why a campaign isn’t quite as effective as it […]

  4. Conversation marketing; get with the program

    As with any product or offering from Michael A. Stelzner, the book, Launch: How to Quickly Propel your Business Beyond the Competition is a well presented, good quality guide that will help you to change your marketing style for the better and make your business more competitive in the digital age. The techniques that he describes in this book are […]

  5. Will customer engagement grab market share?

    Customer engagement is a term that is bandied about endlessly these days, and for once, it’s for good reason. It’s hardly surprising considering that we are now in the middle of the biggest shake-up in marketing’s history. Organisations are starting to recognise that they need to execute an effective customer engagement strategy. If they do, they’ll be better placed to […]